Hassle-Free Policy

Refund & Returns

Not the perfect fit? No worries. We offer a transparent 7-day return policy to ensure you only keep what you absolutely love. Quality and trust, delivered.

7-Day Return

Quick & easy claim window.

Secure Packing

Ship back in original form.

Direct Refund

Credited within 7 days.

Fast Support

WhatsApp for quick help.

Standard Policy

7-Day Return Period

At De' Colors, we value your satisfaction. If you are not completely happy with your purchase, you can initiate a return request within 7 days of delivery.

Claim Window

7 calendar days from the date of delivery.

Support Line

WhatsApp: +92 331 2578399 (10 AM - 6 PM PKT).

Logistics

Return Shipping Costs

To maintain our competitive pricing, we do not offer free returns. Shipping costs for returning an item are the responsibility of the customer.

Customer Responsibility

Return shipping charges are non-refundable and must be prepaid by the sender.

Damaged Items

If the product is defective or incorrect, De' Colors will cover all shipping costs.

Quality Check

Eligibility Criteria

For a return to be accepted, ensure the following requirements are met:

Tags & Packaging

All original tags must be attached and packaging must be intact.

Unused Items

Items showing signs of wear or washing will not be eligible for return.

Next Steps

How to Process a Return

Returning your item is simple. Please follow these steps:

  1. Message us on WhatsApp with your Order ID and clear photos.
  2. Once approved, we will provide our warehouse address.
  3. Ship through a trusted courier (TCS, Leopard, or M&P).
Payment

Refund Timeline

Refunds are typically credited to your original payment method within 5-7 working days after inspection.